FAQs
Troubleshooting Steps
- The easiest way to find it, is to follow the Ethernet cable from the wall; it will run from the wall direct to the POE brick device
- Unplug the POE power-cable from the 110v outlet
- Wait about 30 seconds and plug the power-cable back in
- Wait 2 minutes for equipment power up - Check the internet is it working again?
- Locate the Wireless Router typical it is connected by Ethernet to the POE device
- Unplug the Wireless Router power-cable from the 110v outlet
- Wait about 30 seconds and plug the power-cable back in
- Wait 1 minute to power up - Check the internet, is it working?
- Rebooting computers and devices attached to the Wifi or Wireless router
- This can help devices re-establish a connection
FAQs
Support FAQs
Cellular, satellite, and now cable providers are imposing data caps or data limits and imposing charges for additional data. We offer unlimited data plans, so you can essentially stream all you want.
An installation typically takes about 3 hours to install and test.
There are multiple types of radios which we might place on your roof. The smallest is about the size of a 32-ounce cup and the largest is the same size that is used by satellite TV providers. Each install depends on how close you are to a tower site and the bandwidth you want us to guarantee.
Evergem's service is a microwave line-of-sight service designed for the delivery of high-speed data, voice, and fax services. We are not a WiFi service, though we are compatible with standard WiFi routers. We install a radio at your location and point that to a tower site which has the best coverage in your area.