FAQs
Troubleshooting Steps
- The easiest way to find it, is to follow the Ethernet cable from the wall; it will run from the wall direct to the POE brick device
- Unplug the POE power-cable from the 110v outlet
- Wait about 30 seconds and plug the power-cable back in
- Wait 2 minutes for equipment power up - Check the internet is it working again?
- Locate the Wireless Router typical it is connected by Ethernet to the POE device
- Unplug the Wireless Router power-cable from the 110v outlet
- Wait about 30 seconds and plug the power-cable back in
- Wait 1 minute to power up - Check the internet, is it working?
- Rebooting computers and devices attached to the Wifi or Wireless router
- This can help devices re-establish a connection
FAQs
Support FAQs
Any EverGem customer can upgrade to a larger plan at any time, with no extension of contract. Reducing a plan may incur a charge
We guarantee our services and will make every effort to fix a service if it is not performing as promised.
Cellular, satellite, and now cable providers are imposing data caps or data limits and imposing charges for additional data. We offer unlimited data plans, so you can essentially stream all you want.
Evergem will allow any service contract to be moved to the new location - we do charge a new installation fee. In the event that we cannot provide service to the new location, we will allow the contract to be canceled and we require physical access to the installed equipment. Contact Evergem for more information at 888-774-2583.
An installation typically takes about 3 hours to install and test. Service can usually be scheduled for install within a week after the proper paperwork has been submitted. It's not uncommon for us to install service in 24 hours, because it's available when you need it.
Not normally. We engineer your internet connection to continue to work in heavy rain. Rain fade is common among satellite service providers but is not a deterrent to our service during the monsoon weather in Arizona. Our equipment is intelligent and will report to us if the signal is lost or degraded for any reason such as power loss, etc.
As fast as you want to purchase, we don't really have a limit in relation to your needs. We feed our network with business grade Fiber Optics. We are a last mile Fiber Optic provider. Our latency is very low compared to DSL, Cable, Satellites, and other Wireless providers. Our bandwidth can be purchased asynchronously and synchronously. Our connection is about as close to Fiber Optics as you can get in the market without actually investing in a large monthly recurring cost or an uncomfortably long contract term. Simply put, anywhere from 3mb to a Gigabit connection.
No. Evergem is a local wireless microwave service or Fiber Optic last mile provider. Our wireless signal only has to travel a few miles versus satellite service where your signal has to travel thousands of miles creating Latency and slow response times. The distance a satellite signal travels slows down your Internet traffic and causes problems with applications including online gaming, VPN's, remote office access, VoIP, movie streaming, and opening simple applications like a browser. Satellite signals can be affected by weather like monsoon rainstorms called Rain Fade.
There are multiple types of radios which we might place on your roof. The smallest is about the size of a 32-ounce cup and the largest is the same size that is used by satellite TV providers. Each install depends on how close you are to a tower site and the bandwidth you want us to guarantee.
Evergem's service is a microwave line-of-sight service designed for the delivery of high-speed data, voice, and fax services. We are not a WiFi service, though we are compatible with standard WiFi routers. We install a radio at your location and point that to a tower site which has the best coverage in your area.
Changes in the microwave industry have allowed us to provide a high speed, high-quality reliable signal. We use the strongest form of fiber optic internet in Tucson. We also have created a self-healing network.
Yes, we do offer residential and business wireless routers. We highly recommend using WIFI 6 capable routers (802.11AX). We now provide an unlimited warranty for our Residential routers each device is $10/mth + $29.99 activation one time. If you have a large home or business, we have custom WIFI solutions for more than 3000 sq ft. let us know if you would like a quote by emailing Sales@Evergem.com. With a Evergem managed router in place, we can configure and troubleshoot over the phone to help you faster, when diagnosing a potential connection issue.